[Remote] Part Time Ibotta Care Agent - Colorado at ibotta

Colorado, United States

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$32,240 – $32,240Compensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

E-commerce, Retail TechnologyIndustries

Requirements

Candidates must be located in Colorado, be 18 years or older, and be legally authorized to work in the United States. Previous customer service experience is required, along with technological savviness, strong problem-solving skills, and excellent communication abilities. Access to a reliable internet connection and a personal desktop or laptop with a working camera and microphone are also necessary.

Responsibilities

Ibotta Care Agents will provide excellent customer service via email tickets, investigate user issues within the Ibotta app by reviewing account information and system notes, and act as an advocate for users. They will also problem-solve by reviewing Ibotta systems and customer accounts, and may be assigned special projects for leadership teams.

Skills

Customer Service

Email Support

Problem-Solving

Interpersonal Skills

Verbal Communication

Written Communication

Android

Apple

ibotta

Shopping rewards app for cash-back offers

About ibotta

Ibotta operates a shopping rewards app that connects brands with millennial consumers by offering cash-back rewards for purchases. Users earn cash back by shopping at partner retailers, which encourages them to shop more often and spend more. Brands and retailers collaborate with Ibotta to promote their products through targeted advertising within the app, especially during major shopping events like Black Friday. Ibotta generates revenue by charging these brands for featured placements and marketing campaigns designed to increase sales velocity and conversion rates. The company aims to enhance brand awareness and drive incremental sales for its clients, making it a significant player in the retail and consumer goods market.

Denver, ColoradoHeadquarters

2012Year Founded

$58.4MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Parental leave

Onsite gym

Dinner perk

Healthcare coverage

Culture club

401(k) match

Team wide bonus

Flexible time off

Equity

Lifestyle spending account

Risks

Increased competition from platforms like Rakuten and Honey could dilute market share.

Reliance on major retailers means disruptions could significantly impact revenue.

Rapid expansion in Denver may lead to increased operational costs and financial strain.

Differentiation

Ibotta offers cash-back rewards, incentivizing frequent shopping and larger purchases.

The Ibotta Performance Network delivers coordinated promotions across multiple platforms.

Ibotta connects brands with millions of millennial consumers, enhancing brand awareness and sales.

Upsides

Ibotta's user base grew by 158%, indicating strong consumer engagement.

Partnerships with major retailers like Walmart and Instacart boost Ibotta's market reach.

Winning the MarTech Breakthrough Award highlights Ibotta's innovation in performance marketing.

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