Staff User Researcher - AI (Remote)

United States

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$181,000 – $212,900Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Artificial IntelligenceIndustries

Requirements

Candidates must possess over 5 years of UX research experience within product organizations and demonstrate expertise in both qualitative and quantitative generative and evaluative research methods. Experience researching AI/ML-powered experiences, strong communication skills for synthesizing insights into strategic recommendations, and a proven ability to influence executives and cross-functional partners are essential. Experience in high-growth consumer tech or healthcare/wellness, familiarity with large-scale experimentation, thought leadership in AI/UX research, and hands-on experience with speech, multimodal, or conversational interfaces are preferred qualifications.

Responsibilities

The Staff User Researcher will lead mixed-methods research to understand patient and provider interactions with AI-enabled mental health care experiences. They will explore how AI can enhance access, engagement, and outcomes throughout the patient journey. This role involves designing and executing end-to-end generative and evaluative research to inform product roadmaps and design decisions. The researcher will also drive cross-functional research programs aligned with the company's AI experience strategy and serve as a trusted advisor to leadership and product teams on complex patient experience questions.

Skills

User Research

Mixed-methods research

Qualitative research

Quantitative research

Generative research

Evaluative research

Product strategy

Design strategy

User experience

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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