Customer Care Associate (Part-Time)

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Parenting, Biotechnology, EducationIndustries

Requirements

Candidates should have at least 1 year of experience in a customer-facing role with proven written communication skills. Tech-savviness, attention to detail, and strong problem-solving instincts are essential. Familiarity with customer support software like Zendesk is a plus. The ideal candidate is curious, resourceful, adaptable to a fast-paced environment, and willing to flex hours during peak periods.

Responsibilities

The Customer Care Associate will respond promptly to member support requests, accurately answer questions about membership and content, and troubleshoot technical issues. They will document bugs, collaborate with the engineering team, capture and share customer feedback, and maintain Help Center articles. Responsibilities also include contributing to the development of support processes and staying updated on app functionality.

Skills

Customer Support

Troubleshooting

Customer Feedback

Help Center Management

Process Improvement

Communication

Good Inside

Provides digital parenting solutions and resources

About Good Inside

Good Inside provides practical solutions for parents through various digital tools and resources. Founded by Dr. Becky, the company helps parents navigate the challenges of raising children by offering straightforward strategies and advice. Their offerings include a weekly podcast where Dr. Becky answers real questions from parents, workshops on topics like sibling dynamics and stress management, and downloadable guides. Good Inside targets parents, caregivers, and educators, aiming to improve parenting skills and family dynamics. The company operates on a subscription model, generating revenue from paid workshops and premium content, while also attracting a wider audience through free resources. Their goal is to make parenting support accessible and adaptable to different lifestyles.

New York City, New YorkHeadquarters

2021Year Founded

$10.5MTotal Funding

SERIES_ACompany Stage

Social Impact, EducationIndustries

51-200Employees

Benefits

Company Equity

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Risks

AI-driven parenting apps pose a threat to Good Inside's market share.

Free online parenting communities may reduce the value of Good Inside's paid content.

Economic downturns could impact subscription revenue for Good Inside.

Differentiation

Good Inside offers expert-guided, community-powered parenting solutions led by Dr. Becky.

The platform provides a comprehensive toolkit including podcasts, workshops, and guides.

Good Inside's subscription model combines free and premium content to attract a broad audience.

Upsides

Growing demand for digital parenting resources boosts Good Inside's market potential.

Rising interest in family wellness aligns with Good Inside's focus on stress management.

Podcasts' popularity enhances Good Inside's reach and engagement with parents.

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