Order Management Specialist, Deal Desk at Restaurant365

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, B2BIndustries

Requirements

2+ years of experience in Order Management, Sales Operations, Deal Desk, or related function, ideally in a SaaS or B2B environment
Familiarity with Salesforce, CPQ tools, and billing systems (e.g., Sage Intacct)
Hands-on experience with Salesforce CPQ
Understanding of SaaS contracts, billing terms, pricing models, and usage-based billing models (plus)
Familiarity with revenue recognition principles
Excellent communication and collaboration skills across teams and time zones
Strong interpersonal and communication skills across cross-functional teams
Ability to manage multiple priorities and process high volume of deals under tight deadlines
Self-starter mindset with a process-oriented approach to problem solving and ability to work independently
Experience in both startups and publicly traded, high-growth companies
English proficiency, verbal and written skills

Responsibilities

Review and process incoming sales orders and contracts for accuracy and completeness
Enter and maintain deal data in Salesforce and CPQ tools; manage contract execution, order fulfillment, and documentation across platforms
Collaborate cross-functionally to resolve order discrepancies and provide guidance on deal policies and processes
Monitor dashboards and case queues (e.g., SFDC, FreshDesk, Slack) to ensure data integrity and timely responses
Identify and escalate recurring order issues, bottlenecks, or policy gaps; recommend process improvements
Support end-of-month and quarter-end close activities with urgency and accuracy
Assist with special projects and perform other responsibilities as assigned

Skills

Key technologies and capabilities for this role

SalesforceCPQSage IntacctFreshDeskSlackOrder ManagementSales OperationsDeal Desk

Questions & Answers

Common questions about this position

What experience is required for the Order Management Specialist role?

Candidates need 2+ years of experience in Order Management, Sales Operations, Deal Desk, or related function, ideally in a SaaS or B2B environment, along with hands-on experience with Salesforce CPQ and familiarity with Salesforce, CPQ tools, and billing systems like Sage Intacct.

What key skills are needed to succeed in this position?

Excellent communication and collaboration skills across teams and time zones, ability to manage multiple priorities and process high volume of deals under tight deadlines, and a self-starter mindset with a process-oriented approach to problem solving are essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment or team collaboration is involved?

The role involves working in a fast-paced environment as part of the Deal Desk Team, collaborating cross-functionally with Sales, Deal Desk, Finance, and Legal across teams and time zones.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees