[Remote] Senior Business Technology Analyst - CPQ at Bazaarvoice

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4 – 6 years of business experience with a management consulting focus
Outstanding communication and documentation skills
Naturally curious and able to build consensus across varying viewpoints
Customer-oriented with advanced analytics skills
Experience working in a growth-focused environment

Responsibilities

Facilitate discussions among business owners to determine the best solution to roadmap future enhancements through working sessions, new process mapping, and process redefinitions
Become a Subject Matter Expert in cross-functional processes related to Bazaarvoice business systems, with a focus on the quote-to-cash process
Drive system and process changes resulting in improvements in system usage, internal efficiency, and data accuracy
Define and document business acceptance criteria and use cases needed for testing – participate in and execute testing for releases
Provide strong analytical and problem-solving skills to elicit requirements, identify alternatives, and design and deploy quality solutions
Define end-to-end feature and/or system enhancements, including discovery/requirements gathering, solution design, build/configuration, QA/UAT and training
Work with the development team to ensure the design and development of technology solutions fulfills all business requirements and achieves desired customer experience objectives and goals
Develop metrics to establish or measure success
Lead, communicate, and train users on system or process changes – training documentation will be required
Definition and maintenance of data standards. Educate the user community on data standards
Keep abreast of business changes and adapting standards to meet new needs as they arise

Skills

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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