Operations Manager, MultiPro Property Solutions at Asset Living

Denver, Colorado, United States

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$85,000 – $97,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, Multi-Family HousingIndustries

Requirements

Minimum of 7 years of proven success in an operations management role, with experience in multi-family property services, light construction, or renovation projects
Strong customer service skills, with the ability to develop and maintain relationships with key clients and stakeholders
Demonstrated ability to recruit, train, and motivate teams, with a proven track record in leading teams to meet operational and financial objectives
Ability to analyze financial data, set targets, and drive profitability through effective management of resources
Bilingual: English/Spanish strongly preferred
Experience with proposal building and driving new business opportunities
Excellent organizational skills with the ability to manage multiple projects and competing deadlines
Proficiency in Microsoft Office Suite, Salesforce, and ability to learn new technology platforms quickly
AA degree required, Bachelor’s degree preferred
Valid Driver’s License required, with frequent travel within your market
Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions

Responsibilities

Manage Branch Operations: Lead and oversee daily operations, ensuring the efficient execution of projects and high client satisfaction. Handle coordinating schedules for branch staff and contractors
Drive Client Satisfaction: Build and maintain strong relationships with new and existing clients, ensuring their needs are met, and concerns are promptly addressed. Conduct site visits to ensure service compliance and quality
Enhance Operational Efficiency: Analyze and improve business processes, optimize workflows, and drive continuous improvements to increase operational capacity
Lead a High-Performing Team: Recruit, select, and manage branch staff and independent contractors. Provide training, coaching, and performance feedback to maximize productivity
Ensure Safety Standards: Oversee safety protocols and procedures, ensuring a safe work environment for all staff and contractors
Collaborate Across Departments: Work closely with the Branch Manager, Field Service Managers, and other teams to align operational strategies and achieve branch goals
Manage Business Development: Support proposal building and sales efforts, driving revenue growth and expanding service offerings with both new and existing clients
Represent MultiPro: Act as a key representative in client meetings, industry events, and trade shows to strengthen the brand and support business growth

Skills

Key technologies and capabilities for this role

Operations ManagementTeam LeadershipProcess OptimizationClient Relationship ManagementStaff RecruitingContractor ManagementPerformance CoachingSafety StandardsQuality ControlProject CoordinationRevenue GrowthWorkflow Improvement

Questions & Answers

Common questions about this position

What is the salary range for the Operations Manager position?

The salary range is $85,000 - $97,000, with a target bonus of 15% of annual salary paid quarterly.

What is the work schedule or location policy for this role?

The role offers flexibility to work outside standard hours as needed. Specific location details are not provided.

What skills and experience are required for this Operations Manager role?

Candidates need a minimum of 7 years of proven success in operations management, particularly in multi-family property services, light construction, or renovation projects, along with strong leadership, client-focused customer service, and team management skills.

What perks or allowances come with this position?

The role includes a fixed bi-weekly auto allowance plus monthly variable mileage reimbursement.

What makes a strong candidate for this Operations Manager position?

A strong candidate has 7+ years of operations management experience in multi-family services or construction, excels at building client relationships, leading teams, and driving efficiency and growth.

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

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