Senior Manager of Fulfillment and Outbound Logistics
TrueworkSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerce, JewelryIndustries
Requirements
Candidates should have experience leading an operation or a closely related supply chain area, such as transportation or third-party management. The role requires the ability to drive results through action and influence, a continuous improvement mindset, and the capacity to deep dive into KPIs to identify root causes and implement actions. Proficiency in undertaking capacity analysis, productivity deep dives, and cost analysis is necessary, with bonus points for experience with business cases and budgets. The ability to lead cross-functional initiatives and mid-size projects from idea to execution is also essential, along with comfort working in a fast-paced environment with high ambiguity.
Responsibilities
The Operations Manager will serve as the primary point of contact between Mejuri and the fulfillment center leadership team, building a strong partnership and driving overall performance. This role involves monitoring and enforcing adherence to KPIs and SLAs, including operational, financial, and customer-based metrics. The manager will deep dive into performance data to identify improvement opportunities and partner with the 3PL to optimize workflows, reduce costs, and enhance productivity. Key responsibilities include leading initiatives to improve scalability and flexibility during peak seasons and for expected post-peak volume, identifying and implementing best practices in warehousing and fulfillment, and closely collaborating with internal teams like Supply Chain, Logistics, Customer Experience, and Planning to align fulfillment operations with business needs.
Skills
Operations Management
Third-Party Logistics (3PL)
Fulfillment Center Operations
Key Performance Indicators (KPIs)
Service Level Agreements (SLAs)
Performance Improvement
Cost Reduction
Productivity Improvement
Scalability
Warehousing
Supply Chain Management
Logistics
Customer Experience
Planning
Mejuri
Handcrafted fine jewelry for everyday wear
About Mejuri
Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.
Toronto, CanadaHeadquarters
2013Year Founded
$28.2MTotal Funding
SERIES_BCompany Stage
Consumer GoodsIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave
Hybrid Work Options
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Profit Sharing
Employee Stock Purchase Plan
Relocation Assistance
Employee Referral Bonus
Student Loan Assistance
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Elder Care Support
Pet Insurance
Bereavement Leave
Professional Development Budget
Conference Attendance Budget
Training Programs
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Wellness Program
Mental Health Support
Gym Membership
Commuter Benefits
Meal Benefits
Phone/Internet Stipend
Home Office Stipend
Legal Services
Employee Discounts
Company Social Events
Risks
Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.
Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.
Dependence on weekly new editions may lead to inventory management challenges.
Differentiation
Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.
The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.
Mejuri's direct-to-consumer model enhances customer experience and reduces costs.
Upsides
Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.
Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.
Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.
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