[Remote] Disability Operations Supervisor at Blank Street

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Insurance, Disability Group InsuranceIndustries

Requirements

An Associate's or Bachelor's degree is preferred. Prior experience in a Disability Group Insurance setting, with background in Long Term/Short Term Disability Claims, is advantageous. Business experience in healthcare and/or insurance is preferred, and proficiency in relevant software applications and systems is essential. Strong leadership and communication skills are required, along with a demonstrated ability to analyze data, solve problems, and make decisions effectively. A reliable internet connection is mandatory for remote work.

Responsibilities

The Disability Operations Supervisor will lead and manage the day-to-day operations of the disability claims team, ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. This includes supervising daily operations, managing case assignments, overseeing scheduling and quality assurance, training and mentoring team members, and driving client satisfaction. The Supervisor will monitor team performance against KPIs, identify areas for process improvement, implement action plans, and collaborate with other departments. Responsibilities also include maintaining accurate records, preparing performance reports for management, and performing other assigned duties.

Skills

Disability claims processing

Leadership

Communication

Data analysis

Problem-solving

Team management

Performance management

Quality assurance

Client satisfaction

Process improvement

Reporting

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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