Flow

Operations Manager

Miami, Florida, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, HospitalityIndustries

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role

Flow is seeking an energetic leader who is operationally savvy and dedicated to delivering memorable experiences for residents, hotel guests, and staff. The Operations Manager is responsible for overseeing all aspects of hospitality, residential, and event operations. As the primary on-site leader throughout the weekend, this role ensures seamless hotel concierge services, optimized property management, exceptional guest and resident experiences, and efficient team leadership. This manager is the main escalation point for all guest or resident issues, manages the front-of-house teams, and collaborates cross-functionally to deliver high standards of service, process efficiency, and community engagement.

This role is a Thursday-Monday work schedule.

Responsibilities

Team Leadership

  • Lead, support, and develop Flow Experience (concierge) team, ensuring effective shift coverage, performance management, and positive team culture.

Guest & Resident Experience

  • Oversee all aspects of guest and resident hospitality, including concierge support, check-ins/outs, amenity access, and prompt resolution of concerns.

Operational Management

  • Ensure daily hotel and residential operations run smoothly, supervise package and property workflows, maintain order in common areas, and coordinate with housekeeping and facilities.

Community & Events

  • Collaborate with the community team to execute weekend events and support resident programming and activations.

Administration & Communication

  • Track performance and feedback, manage budgets and financial records, and maintain clear communication with team members and management.

Ideal Background

  • 2–4+ years of experience in hospitality, residential services, or property/building operations (luxury experience preferred).
  • Proven experience in team leadership or supervisory roles.
  • Excellent interpersonal, organizational, and multitasking skills with the ability to thrive amid dynamic priorities and high guest expectations.
  • Financial acumen including budget, expense management, and cash handling.
  • Familiarity with Slack, Google Workspace, property management software, and hotel systems.
  • Bilingual (English/Spanish) strongly preferred.

Benefits

  • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
  • Paid time off and 13 paid holidays
  • 401(k) retirement plan
  • Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
  • Access to HSA-compatible plans
  • Pre-tax commuter benefits
  • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Employment Type

Salaried, full-time

Location Type

[Location Type Not Specified]

Salary

[Salary Not Specified]

Equal Opportunity Employer

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

Skills

Operations Management
Hospitality
Residential Property Management
Event Operations
Team Leadership
Guest Experience
Resident Experience
Concierge Services
Performance Management
Customer Service
Problem Solving
Process Improvement

Flow

Develops rental properties fostering community connection

About Flow

Flow Life focuses on transforming the rental housing market by creating communities that prioritize connection, well-being, and harmony with nature. The company develops and manages rental properties designed to foster a sense of belonging among residents, addressing the common issue of isolation felt by many renters. Flow Life primarily targets urban renters, including individuals and families who seek more than just a place to live; they desire a vibrant community and opportunities for personal growth. Unlike traditional rental companies, Flow Life emphasizes community-building and environmental integration, allowing them to attract tenants willing to pay a premium for a fulfilling living experience. The company's goal is to create spaces where residents can thrive, guided by their core values of giving, growing, loving, and committing.

Miami, FloridaHeadquarters
2022Year Founded
$340.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Social Impact, Real EstateIndustries
201-500Employees

Benefits

Medical, dental, and vision insurance plans
PTO
Commuter benefits
401(k) Plan
Monthly phone stipend

Risks

Adam Neumann's past controversies may affect Flow's brand reputation.
Regulatory scrutiny may hinder adoption of digital wallets and cryptocurrencies.
Intense competition in South Florida's proptech ecosystem could challenge Flow.

Differentiation

Flow integrates digital wallets for seamless financial transactions in residential real estate.
Flow focuses on community-building and well-being in urban rental housing.
Flow offers a unique blend of physical and digital living experiences.

Upsides

Growing demand for community-focused living aligns with Flow's mission.
Proptech innovation in South Florida offers expansion opportunities for Flow.
Blockchain technology can enhance property management efficiency for Flow.

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