Customer Success Manager
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Short-Term Rentals, Property ManagementIndustries
Requirements
Candidates should possess a Bachelor’s degree in Hospitality Management, Business, or a related field, and a minimum of 3-5 years of experience in a guest services or customer service role within the hospitality industry. They should demonstrate proven experience in handling escalated guest issues and providing high levels of customer satisfaction, along with proficiency in using CRM software and other guest management systems.
Responsibilities
The Guest Success Manager will address and resolve escalated guest complaints and issues promptly and effectively, serving as the primary point of contact for guests experiencing significant concerns during their stay. They will coordinate with various departments to resolve issues swiftly, conduct follow-ups with guests post-resolution to ensure satisfaction, and document all guest interactions and resolutions accurately. Furthermore, the role involves monitoring guest feedback on review platforms, proactively addressing negative reviews, conducting training and mentoring guest services staff, preparing reports on escalated issues and guest satisfaction metrics, and assisting in the development and implementation of guest service policies and procedures.
Skills
Guest Services
Issue Resolution
Communication
CRM
Quality Assurance
Training
Reporting
Analysis
Hospitality Management
Property Management
Wander
Vacation home rentals with hotel amenities
About Wander
Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$31.1MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees