Manager, Billing Operations

Massachusetts, United States

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$113,600 – $150,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaSIndustries

Requirements

The ideal candidate will possess 5-8 years of experience in consumption-based (UBB) billing, with 2-3 years of team leadership, including offshore or Shared Services experience, preferably in a high-volume SaaS or technology environment. Required skills include hands-on experience managing high-volume billing operations, creating KPIs and dashboards, strong analytical and problem-solving abilities, excellent organizational and communication skills, working knowledge of ASC 606 and SOX-relevant controls, and proficiency with ERP, CRM, and support systems like NetSuite, Salesforce, and advanced Excel.

Responsibilities

The Manager of Billing Operations will lead and manage daily billing operations for timely and accurate invoicing, mentor offshore Shared Services teams, and establish KPIs to measure billing performance and efficiency. Key duties include collaborating on billing system enhancements, serving as the primary escalation point for billing issues, overseeing billing schedules and sales order processing, and partnering with cross-functional teams to improve the order-to-cash cycle. The role also involves embedding customer-centric practices, driving continuous improvement projects, delivering data-driven insights, owning the month-end billing close process, and ensuring the implementation of sustainable billing controls for internal audit and SOX compliance.

Skills

Billing Operations

Invoicing

KPIs

Reporting

Billing Systems

Order Management

SaaS

Financial Operations

Process Improvement

Scalability

Cross-functional Collaboration

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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