Senior Manager, Community Operations

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

Candidates should possess over 7 years of experience in building and leading community programs, ideally within high-growth or marketplace settings, with a proven ability to scale programs from inception. Strong strategic thinking, exceptional collaboration and relationship-building skills, and proven leadership experience including hiring and developing teams are essential. The ideal candidate is highly organized, data-driven, capable of managing multiple priorities, and deeply empathetic towards provider needs.

Responsibilities

The Senior Manager, Community Operations will own and lead the provider community vertical within Customer Experience, defining and executing the vision, strategy, and roadmap. This role involves building, managing, and growing a high-performing community team, designing and implementing initiatives to boost provider engagement, retention, and advocacy, and partnering cross-functionally to integrate community efforts into broader business strategies. Responsibilities also include building scalable programs, processes, and measurement frameworks, and advocating for communities internally to influence company priorities.

Skills

Community Strategy

Roadmap Development

Team Building

Provider Engagement

Provider Retention

Provider Advocacy

Cross-functional Collaboration

Program Management

Process Improvement

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters

2019Year Founded

$318.1MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

1,001-5,000Employees