Operations Manager

Draper, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, BiotechnologyIndustries

Requirements

Candidates should have 5+ years of experience in Customer Success Operations, Sales/CS Enablement, or a similar operational role, preferably in a SaaS or cybersecurity environment. Experience supporting Technical Account Managers or similar customer-facing technical roles is required, along with a proven ability to manage and optimize complex workflows and systems. Strong analytical skills and experience with data tools such as Salesforce, Gainsight, Tableau, Looker, Totango, Power BI, or SharePoint are also necessary.

Responsibilities

The Operations Manager will develop and implement operational strategies to support TAM business goals and customer outcomes, defining and tracking KPIs to evaluate TAM effectiveness and customer satisfaction. Responsibilities include identifying and streamlining inefficiencies in TAM workflows, building playbooks and SOPs, and managing and optimizing TAM tools. The role also involves developing dashboards and reports for performance insights, acting as a liaison between TAMs and other departments, and leading strategic initiatives to enhance TAM programs and drive change management.

Skills

Operations Management

Process Improvement

Tooling

Data Analysis

Technical Account Management

Cybersecurity

Customer Support

Organizational Skills

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees