Enterprise Customer Success Manager (Salesforce Certified)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, SoftwareIndustries

Requirements

Candidates must possess a Bachelor's degree and demonstrate technical aptitude with intermediate Salesforce Admin tasks, with a Salesforce Admin Certification being a plus. They should have a strong aptitude for new technologies, the ability to quickly diagnose needs and identify solutions, 2 years of experience as a Customer Success Manager (preferably with a SaaS product), and 5 years of experience in direct customer-facing positions. Excellent written, verbal, and oral communication skills, including experience presenting to key stakeholders, are also required.

Responsibilities

The Enterprise Customer Success Manager will monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, retention, and contract renewal. They will act as an expert in Litify and Salesforce to advise clients and assist with solutioning, lead goal-setting sessions, and help prepare clients for successful launches. Responsibilities include partnering with clients on best practices, problem-solving, recommending solutions, monitoring customer health, identifying at-risk accounts and developing remediation plans, coordinating internal and partner resources, identifying success stories for marketing, and maintaining high customer engagement and satisfaction. Success will be measured by the continued expansion of Litify and Salesforce within customer organizations.

Skills

Salesforce

Customer Success Management

Account Management

Client Relationship Management

Problem Solving

Legal Technology

Litify

Legal operating systems and case management software

About Litify

Litify offers legal operating systems and case management software that helps law firms, corporate legal departments, and government agencies work more efficiently. Its platform integrates various legal processes, enabling teams to collaborate, automate tasks, and access real-time data analytics. Unlike competitors, Litify focuses on providing a flexible and secure solution tailored to the legal industry, with a subscription-based model that ensures clients receive continuous updates and support. The company's goal is to streamline legal workflows and help clients achieve their business objectives effectively.

New York City, New YorkHeadquarters

2016Year Founded

$57.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, LegalIndustries

51-200Employees