Founding Customer Success Lead
BraceSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Services, SoftwareIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager role remote?
Yes, this position is remote with occasional travel to client sites and the NYC headquarters, and it's based in the eastern US.
What Salesforce skills or certifications are required?
The role requires demonstrable technical aptitude with intermediate Admin level tasks like flows, custom reports, and complex formulas; Salesforce Admin Certification is a plus.
What experience is needed for this position?
Candidates need 2 years of experience as a Customer Success Manager, ideally with a SaaS product, and 5 years of direct customer-facing experience, plus a Bachelor’s degree.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for this Customer Success Manager role?
Strong candidates have Salesforce expertise, experience managing large accounts, technical aptitude for quick problem-solving, and a track record in driving SaaS adoption and retention.
Litify
Legal operating systems and case management software
About Litify
Litify offers legal operating systems and case management software that helps law firms, corporate legal departments, and government agencies work more efficiently. Its platform integrates various legal processes, enabling teams to collaborate, automate tasks, and access real-time data analytics. Unlike competitors, Litify focuses on providing a flexible and secure solution tailored to the legal industry, with a subscription-based model that ensures clients receive continuous updates and support. The company's goal is to streamline legal workflows and help clients achieve their business objectives effectively.
New York City, New YorkHeadquarters
2016Year Founded
$57.1MTotal Funding
SERIES_ACompany Stage
Enterprise Software, LegalIndustries
51-200Employees
Benefits
Performance Bonus
Risks
Increased competition from emerging legal tech startups threatens Litify's market share.
Reliance on Salesforce could pose risks if pricing or terms change unfavorably.
Recent leadership changes may disrupt strategy and client relationships.
Differentiation
Litify integrates Salesforce for a comprehensive legal management solution.
The platform offers AI-based document management, enhancing efficiency in legal operations.
Litify provides robust data analytics for informed decision-making in legal practices.
Upsides
Litify achieved 54% revenue growth in 2023, indicating strong market demand.
The platform supports over 400 enterprise clients, showcasing its scalability and reliability.
Growing demand for AI and data security in legal tech aligns with Litify's offerings.
Related Jobs
RemoteRemoteEnterprise Customer Success - United States
ElevenLabsSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Client Success Manager
Heartbeat HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSalesforce Account Executive
NeuraFlashSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteActivations Director (Contract)
VimeoSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteManager, Salesforce Engineering
Hartford Financial ServicesSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSalesforce Solutions Architect
Vantage$125,000 - $125,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Salesforce Technical Administrator
Juniper SquareSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Retention Associate
VetcoveSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemotePartner Success Manager (Remote)
Rula$128,500 - $143,600/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAccount Success Manager
CrossbeamSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCustomer Success and Engagement Manager
EgenSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteHead of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)