Operations Manager

The Operations Manager will lead a local field operations team, focusing on quality and customer service to ensure a memorable customer experience. Key responsibilities include providing leadership, coaching, and development to team members, managing labor utilization, inventory control, fleet management, loss prevention, and safety compliance. The role involves being responsible for customer retention, employee retention, and service center EBITDA, continually monitoring and balancing labor utilization with production for optimal efficiency. This includes managing all inventory and fleet within the service center, overseeing payroll for service professionals, and striving for high operational efficiency and effective labor management. Collaboration with the Regional Operations Manager and Continuous Improvement department is crucial for growth and success by ensuring safe and efficient service delivery. The manager will execute improvement plans, report progress, meet KPI standards, work with the talent team for hiring needs, and foster a positive learning environment. Setting and managing goals with team members to improve performance using dashboards and other tools is also a core duty, as is teaching proper communication and sales skills. The Operations Manager will collaborate with trainers and local leadership to implement and deliver training, and deliver excellent customer service to both potential and existing customers.