Operations Consultant

Position Overview

• Location Type: Remote (US)
• Employment Type: Full-time
• Salary: Not specified

As a Senior Operations Consultant at Harbor, you will be a key player in supporting clients through the entire engagement lifecycle, from initial sales to ongoing implementation and optimization. You'll bridge the gap between sales, project delivery, and client operations, ensuring operational goals are met and processes are seamless. This role requires strong operational management skills, a focus on efficiency, and the ability to guide clients through transformative changes.

Responsibilities

• Assist with client onboarding by clarifying operational requirements, supporting solution scoping, and ensuring alignment with client needs.
• Conduct assessments of existing client operations to identify areas for improvement and transformation, analyzing risks and feasibility for proposed solutions.
• Design and develop client-facing deliverables such as implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation.
• Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations.
• Guide and manage clients through operational changes, define strategies for process improvements, and develop SOPs to ensure consistency, performance, and quality control.
• Create and customize templates for repeatable deliverables (e.g., project plans, workflow diagrams, SOPs) tailored to each client’s unique environment.
• Develop, review, and refine sales documents such as proposals, presentations, and other client-facing content to ensure alignment with business needs and operational goals.
• Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts; lead status meetings and proactively share updates.
• Create and implement education plans for internal teams on new processes to ensure awareness, adoption, and efficient delivery.
• Assist with ongoing project management efforts related to new client implementations, internal initiatives, and ad-hoc client support.
• Conduct regular reviews to assess the effectiveness of implemented solutions and drive continuous improvement.

Requirements

• Experience: 5+ years in operations consulting, professional services, project management, or a similar role, with a proven track record in process optimization and client engagement.
• Education: Bachelor’s degree in business administration, Operations Management, or a related field.
• Skills: Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint.

Preferred Qualifications

• MBA, PMP, Six Sigma, or similar certifications are desirable.