[Remote] Business Transformation Lead at Vonage

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Technology, TelecommunicationsIndustries

Requirements

6+ years’ experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience
Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement
Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization
Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action
Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards
Outstanding communication and collaboration skills (inferred from cross-functional engagement needs)

Responsibilities

Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs
Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities
Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers
Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making
Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement
Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace
Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change
Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision
Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence
Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change

Skills

Key technologies and capabilities for this role

Business TransformationChange ManagementBusiness Case DevelopmentProgram ManagementFinancial AcumenStakeholder ManagementCross-Functional CollaborationOperational ExcellenceBenefits RealizationStrategic Prioritization

Questions & Answers

Common questions about this position

What is the location for this Business Transformation Lead role?

The position is available in the UK or US.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Business Transformation Lead position?

Candidates need experience delivering large-scale change programs, strong commercial judgment and financial acumen for business cases, cross-functional collaboration skills, change management expertise, and the ability to coach and develop talent.

What is the company culture like at Vonage for this role?

Vonage emphasizes operational excellence, structured results-oriented transformation, seamless cross-functional collaboration, high standards, accountability, and continuous improvement.

What makes a strong candidate for this Business Transformation Lead role?

Strong candidates are ambitious, hands-on leaders with proven success in large-scale transformations, a commercial mindset for business cases, ability to engage executives and execute on the ground, and skills in coaching talent and driving change management.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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