Operational team specialist / 運用デリバリチームスペシャリスト at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

5年以上のIT技術職経験（システム構築、保守や運用管理など）
保守運用チームでのリーダー、もしくはサブリーダー経験
プロジェクトマネジメント領域の知識と実務経験
発生する問題の解決に向けてチームおよび協力会社と、主体的に計画/調整/実行を行うことができる
保守運用チームや顧客報告で利用されるドキュメントの作成、顧客説明ができる
Server, Network, Storage, OS,などインフラの基礎知識と対応経験
Nutanix、仮想化のスキルと経験

Responsibilities

特定顧客向け運用チーム内のサブリーダーとして、運用業務の構築とチームメンバーの運営を行う
運用保守チームのデリバリの品質、体制に責任を持ち、お客様のITサービスの安定をリードする
顧客とのコミュニケーションの窓口となり、運用保守チームの活動内容を調整し確実な対応ができるようにコントロールする
重要・緊急対応発生時に、エスカレーションマネージメントとして、対応内容の取りまとめ、およびお客様対応を行う
システムの導入・構築に際し、運用観点で支援することをサービス範囲とし、IT環境全般の継続的な全体最適化に貢献する
トラステッドアドバイザーとして、効果的な顧客との関係の構築と維持をし、顧客の満足を継続する。また顧客との継続的なリレーションを構築し、顧客およびHPEのビジネスに貢献する

Skills

Nutanix

Virtualization

Server

Network

Storage

ITIL

Project Management

Escalation Management

Customer Relationship Management

IT Infrastructure

System Operations

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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