Online Sales Specialist at PulteGroup

Bonita Springs, Florida, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, ConstructionIndustries

Minimum High School Diploma or equivalent
Minimum Bachelors Degree in Marketing, Business or related field preferred
Real Estate License as required by local/state requirements
Minimum 2 years professional experience in a Sales or Marketing role
Proven email and phone communication skills
Sales contact / lead management database experience
Experience in new home construction industry is a plus
Strong organizational and planning skills
Maintain focus while working in an unstructured environment with nominal supervision
Ability to multi-task and pivot as needed
Effective time management skills
Must be able to learn and follow a proven sales process
Ability to work cross functionally across departments to provide answers to customer inquiries

Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable
Provide information and marketing material to leads, along with other important selling points of each community
Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities
Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting
Maintain relationships with realtor partners through monthly follow up
Utilize multiple lead management software systems daily including: Call Tracking Metrics – Phone Routing System, Lasso – OSS specific CRM, Podium – Texting Platform, BombBomb – Video Messaging Platform, Microsoft Dynamics/D365 – Company CRM
Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details
Track and report relevant lead activity as it relates to appointments, sales and closings
Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing