Onboarding Project Manager - Enterprise at Weave

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, TelecommunicationsIndustries

Requirements

2 years of project management or implementation experience, working in a customer-facing role
General Networking and VoIP knowledge and technical troubleshooting experience
Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
Critical thinking and advanced problem solving skills
Ability to work in a fast-paced, KPI-driven environment
Ability to prioritize and manage a pipeline of projects
Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation)
Strong technical aptitude
Customer Centric

Responsibilities

Develop and manage relationships with customers throughout the implementation process
Manage a portfolio of customers in various stages of implementation
Act as the project manager/point contact for each customer
Keep the customer informed throughout the process and set clear expectations
Teach and train customers how to maximize the value of the Weave platform
Provide a five-star customer experience with each customer
Triage, troubleshoot and prioritize issues as they arise during implementation
Coordinate with adjacent teams on all tasks related to onboarding
Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers

Skills

Project Management

Customer Onboarding

Implementation

Networking

Troubleshooting

Stakeholder Management

Customer Training

Data Analysis

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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