Onboarding Manager at SevenRooms

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
Outstanding written and oral communication skills
Detail-oriented, strong critical thinking and problem-solving abilities
Strong project management experience
Comfortable working in a fast-paced, startup environment; highly collaborative

Responsibilities

Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those goals
Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingData MigrationConfigurationAccount ManagementProduct ExpertiseStakeholder CollaborationPOS IntegrationMarketing AutomationTable Management

Questions & Answers

Common questions about this position

What compensation and benefits does SevenRooms offer?

SevenRooms provides equitable compensation based on competitive external market data, pays well for contributions, and offers equity to all employees. They also have a Fresh Start Program for eligible new hires to curate a meaningful experience like self-care or travel.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Onboarding Manager role?

Candidates need 2+ years in customer-facing roles, ideally in SaaS or hospitality tech, outstanding communication skills, detail-oriented critical thinking and problem-solving, strong project management experience, and comfort in a fast-paced startup environment.

What is the company culture like at SevenRooms?

The Customer Success Team is diverse and global, focused on creative problem-solving, deep product knowledge, and a customer-centric approach. It's a growing team of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans in a fast-paced startup environment.

What makes a strong candidate for this Onboarding Manager position?

Strong candidates have 2+ years in customer-facing SaaS or hospitality tech roles, excel in project management, communication, critical thinking, and thrive in collaborative, fast-paced startup settings with technical aptitude for product expertise.

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters

2011Year Founded

$69.6MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Parental Leave

Comprehensive Medical, Dental, and Vision Benefits

Life Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.

The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.

Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.

The platform integrates reservations, takeout orders, and customer satisfaction management.

SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.

Partnerships with major hospitality brands enhance SevenRooms' industry credibility.

Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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