Onboarding Implementation Specialist at Weave

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

2+ years of experience in Account Management / Implementation
Drives Results: Consistently achieving results, even under tough circumstances. Persists in accomplishing objectives despite obstacles and setbacks
Ensures Accountability: Holding self and others accountable to meet commitments. Takes personal responsibility for decisions, actions, and failures
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Uncovers root causes to difficult problems
Resourcefulness: Securing and deploying resources effectively and efficiently
Orchestrates multiple activities simultaneously to accomplish a goal
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations. Handles and manages crisis effectively
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. Anticipates land mines and plans approach accordingly
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Customer Focus

Responsibilities

Develop and manage relationships with customers throughout the implementation process
Manage a portfolio of customers in various stages of implementation
Act as the project manager/point contact for each customer
Keep the customer informed throughout the process and set clear expectations
Teach and train customers how to maximize the value of the Weave platform
Provide a five-star customer experience with each customer
Triage, troubleshoot and prioritize issues as they arise during implementation
Coordinate with adjacent teams on all tasks related to onboarding
Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers
Aid offices with installing their Weave software and hardware
Handle escalations with customers
Daily documentation of all completed and uncompleted work
Manage your calendar and scheduled events

Skills

Account Management

Implementation

Drives Results

Ensures Accountability

Manages Complexity

Resourcefulness

Resilience

Organizational Savvy

Situational Adaptability

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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