Office Services Workflow Coordinator - Mon - Fri 8am-5pm at Williams

Dallas, Texas, United States

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$49,400 – $52,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Office Services, Legal SupportIndustries

Requirements

High school diploma or equivalent experience
Minimum of three years office services experience preferably in a legal, banking or large corporate environment
Experience directing workflow
Skilled in the use of fax, mail, phone and/or digital reprographics equipment
Familiar with general fax, mail and reprographics procedures
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions and use problem-solving skills
Capable of demonstrating exemplary work ethics and professionalism at all times
Ability to work in a fast-paced team environment
Attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects and deadlines
Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills
Exceptional customer service skills
Intermediate computer skills required
Good organizational skills
Professional telephone demeanor
Must be able to lift up to 50 lbs. on a regular basis

Responsibilities

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/outgoing mail packages
Ensure team provides outstanding service to clients, while building strong customer relationships
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager
Produce required reports on schedule
Provide job intake services as prescribed by manager
Read, interpret and understand all print request emails and forms
Communicate with manager and client on job or deadline issues
Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed
Make sure that team is following standard operating procedures at all times
Train new employees on policies and procedures
Handle sensitive and/or confidential documents and information
Maintain all logs and reporting documentation as required
Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in
Assist with month end reports
Report any facility issues to manager