Supervisor, Operations (Event Processing)

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Smart Mobility, Biotechnology, Tolling, Traffic SafetyIndustries

Requirements

The ideal candidate will possess strong leadership skills, a proven ability to make sound business decisions, and experience managing a full-service team with multiple daily functions. A strong leadership foundation, self-starting capabilities, and the ability to independently manage inventory levels and evolving customer business requirements are essential. The candidate must prioritize high-quality work, efficient production, and fostering sustainable employee engagement, demonstrating a customer-centric mindset towards both internal and external customers. Experience in developing and maintaining training materials for new processors is also required.

Responsibilities

This leader will motivate employees through strong communication, timely feedback, coaching, and performance reviews. They will manage daily operations by monitoring inventory and forecasts to ensure adequate staffing for SLA requirements. The supervisor will create an engaging work environment, conduct regular 1-on-1s and staff meetings, and collaborate with leadership and HR on employee performance issues. Responsibilities include tracking attendance, providing progressive discipline, developing relationships with internal departments, customers, and vendors, and acting as a change agent for process improvements. The role also involves service recovery for escalated customer issues and understanding event processing tasks.

Skills

Leadership

Operations Management

Inventory Management

Customer Service

Business Acumen

Team Leadership

Process Improvement

Problem-Solving

Verra Mobility

Smart transportation solutions for road safety

About Verra Mobility

Verra Mobility provides smart transportation solutions aimed at improving road safety and enhancing the overall transportation experience. The company develops technology that helps monitor and improve driver behavior, making roads safer for everyone. For instance, they have implemented school bus stop arm safety camera programs in New York to enforce traffic laws and protect children around school buses. Verra Mobility works with various clients, including government agencies, commercial fleets, and rental car companies, offering customized solutions to meet their specific transportation needs. Unlike many competitors, Verra Mobility focuses on building strong partnerships and delivering tailored services, which helps them stand out in the smart transportation market. The company's goal is to create safer and more connected transportation systems that benefit communities worldwide.

Mesa, ArizonaHeadquarters

1987Year Founded

$1,000MTotal Funding

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging smart mobility startups may erode Verra Mobility's market share.

Reliance on government contracts exposes Verra Mobility to political and budgetary changes.

Data privacy concerns could increase compliance costs and operational challenges.

Differentiation

Verra Mobility leads in smart mobility with over 8.5 million vehicles managed.

The company operates 4,000+ safety cameras, enhancing road safety and driver behavior.

Verra Mobility's customized solutions address complex transportation challenges for diverse clients.

Upsides

AI-driven traffic systems enhance smart city solutions with real-time data analytics.

IoT integration in transportation grows 20% annually, boosting Verra Mobility's smart solutions.

Global automated tolling market to reach $10 billion by 2025, aligning with Verra's expertise.

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