[Remote] NY IME Customer Service Representative at Blank Street

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

An Associate's Degree is preferred. Business experience in a healthcare and/or insurance setting is preferred. Exceptional communication skills with a clear understanding of company business lines are required. The ability to apply critical thinking, manage time efficiently, and meet specific deadlines is essential. Computer literacy and typing skills are also necessary. Candidates must supply and support their own internet services and maintain an uninterrupted internet connection.

Responsibilities

The Customer Service Representative is responsible for the receipt of new cases, ensuring proper system drafting and setup, and taking direction to facilitate the case assignment and scheduling process. This includes handling the intake of new cases, reviewing and verifying information, drafting cases by entering information into the AccessDS system, and working with clients on any missing information. Responsibilities also include sorting, organizing, and creating medical document listings as required, assigning cases to physicians based on specific criteria, and ensuring no conflict of interest. The role involves monitoring, processing, and tracking cases to meet deadlines, updating clients on cases in progress, and communicating with clients regarding referral information. Additionally, the representative will ensure proper documentation is provided to clients for specified cases and perform other duties and special projects as assigned.

Skills

Customer Service

Case Management

Data Entry

Communication Skills

Healthcare

Insurance

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees