Claims Administrator (Entertainment)

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Claims Administrator is responsible for managing and processing claims efficiently, accurately, and in compliance with internal policies and external regulations. This individual will serve as the primary liaison between internal departments, clients, and third-party vendors, ensuring timely resolution of claims and a positive customer experience.

Position Responsibilities

• Review and process incoming claims in accordance with ISC policies and contractual requirements
• Investigate claim details by gathering relevant documentation, conducting interviews, and coordinating with internal stakeholders
• Maintain accurate records of all claims activity in ISC systems
• Communicate claim status and decisions to internal teams and external partners
• Identify and escalate complex or high-risk claims to the appropriate leaders or legal team
• Collaborate with finance, legal, and customer service teams to ensure claim resolutions are handled effectively
• Assist with audits, reporting, and performance tracking of claims metrics
• Contribute to continuous improvement by identifying process gaps or inefficiencies
• Build and develop standard operating practices surrounding internal reporting to business leaders
• Conduct loss analysis and report on loss trends for all products to support underwriting in betterments and improvements so aide in profitable policy placement

Minimum Qualifications

• 2+ years of experience in claims administration, insurance, legal, or a related field
• Strong organizational skills and high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and claims processing software
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in Business, Risk Management, or a related field
• Experience working in a regulated industry (e.g., healthcare, finance, insurance)
• Familiarity with contract language and policy interpretation
• Bilingual skills are a plus

Compensation and Benefits

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range: $29.70 - $37.13 USD

Benefits of Working at ISC:

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical, dental, vision
• Life/AD&D Insurance