Customer Support Representative (Employee Health Insurance)

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, Insurtech, Financial ServicesIndustries

Requirements

The ideal candidate will have 1-2 years of experience in customer service or sales, possess strong multitasking abilities, and a passion for helping people with their health insurance needs. Familiarity with support ticketing and CRM software, along with excellent oral and written communication skills, is required. Availability for a PM shift from 10 am to 6 pm Mountain Standard Time, Monday through Friday, is also necessary.

Responsibilities

The Customer Support Representative will assist potential customers in navigating the online insurance shopping experience and obtaining quotes for health insurance. They will also respond to and resolve administrative and billing inquiries for existing customers via phone, chat, and email. This role involves documenting customer interactions, contributing to customer satisfaction, and proposing solutions to improve the customer experience.

Skills

Customer Support

Health Insurance

Chat Support

Phone Support

Email Support

Administrative Support

Billing Inquiries

Customer Service

Communication

SimplyInsured

Simplifies health insurance for small businesses

About SimplyInsured

SimplyInsured helps small businesses purchase health insurance by providing an online platform that streamlines the application process. Clients can receive instant quotes and complete applications in under 10 minutes, with easy integration into major payroll systems for managing employee deductions. The company earns commissions from insurance carriers, ensuring its interests align with those of its clients. SimplyInsured aims to offer efficient solutions and exceptional customer support to assist SMEs in navigating health insurance.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$8.3MTotal Funding

SERIES_ACompany Stage

Fintech, HealthcareIndustries

11-50Employees

Benefits

Medical, dental, vision coverage

Stock options

Competitive salaries

Unlimited vacation

Casual work environment

Remote work opportunity

Company events

Flexible work schedule

Great tech equipment

Fun annual work anniversary perks

Risks

Competition from platforms like Gusto and Zenefits could erode market share.

Direct-to-consumer platforms may reduce demand for SimplyInsured's broker services.

Economic downturns could lead small businesses to cut back on employee benefits.

Differentiation

SimplyInsured simplifies health insurance with a user-friendly online platform for SMEs.

The company offers instant quotes and seamless payroll integration for easy management.

Exceptional customer support and advocacy set SimplyInsured apart in the insurance market.

Upsides

Increased demand for digital health solutions boosts SimplyInsured's digital-first approach.

Partnership with QuickBooks Payroll aligns with the trend of bundled HR services.

Regulatory changes favoring transparency align with SimplyInsured's mission to simplify costs.

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