[Remote] NOC Technician II at Backbase

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Data Storage, Information TechnologyIndustries

Requirements

The ideal candidate will have 1-3 years of relevant experience, possess strong analytical thinking, and demonstrate excellent communication and teamwork skills. A solid understanding of Sysadmin, Linux, network cabling, network classification, and network topology is essential, along with a desire to continuously learn and develop technical skills.

Responsibilities

The NOC Technician II will serve as the primary contact for customer-impacting issues, manage and resolve technical problems, and ensure adherence to incident management processes, including conducting post-mortems. Responsibilities include monitoring Zabbix alerts, performing daily filesystem checks, troubleshooting technical issues for DC Techs, identifying and escalating network issues, managing Vault pre-deployment configurations and migrations, documenting and automating daily tasks, providing network IP information for deployments, monitoring server farm releases, and participating in on-call rotations and after-hours work as needed.

Skills

Zabbix

Incident Management

Troubleshooting

Network

Ansible

Object Storage

Cloud Storage

Customer Service

Communication

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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