Technical Service Field Technician

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Medical Devices, DiagnosticsIndustries

Requirements

Candidates should have a degree or comparable experience, with 1-3 years of technical support or field service experience preferred. Previous roles involving travel and customer-facing technical experience are strongly preferred. Proficiency in Microsoft Word, Excel, and Outlook is required, and experience with Salesforce or other CRM systems is a plus. Strong analytical, problem-solving, communication, customer service, and interpersonal skills are essential, along with the ability to multitask and manage priorities.

Responsibilities

The Technical Service Field Technician will provide on-site and remote technical support for Neogen equipment, including preventive maintenance, installations, and troubleshooting. Responsibilities include scheduling customer visits, preparing service quotes, developing travel itineraries, documenting customer interactions in Salesforce, and coordinating equipment installations. The technician will also communicate customer feedback to internal teams, support marketing efforts, promote new products, and conduct post-installation customer follow-ups, traveling up to 80% of the time.

Skills

Technical Support

Field Service

Troubleshooting

Preventive Maintenance

Equipment Installation

Customer Service

Salesforce

Communication Skills

Problem-Solving

Travel Flexibility

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees