ConnectWise

Lead Automation & AI Engineer

Tampa, Florida, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries

Requirements

Candidates should have 4-5 years of experience building enterprise-grade workflows using Power Automate, Power Apps, and Dataverse. They need 1+ year of experience designing and deploying copilots with Copilot Studio and 1-2 years of experience integrating Azure AI Services like Azure OpenAI and Azure AI Search. Proficiency in prompt engineering techniques, including RAG, is required. Experience with AI governance frameworks, including prompt safety, explainability, access control, and auditability standards, is necessary. Candidates should also have 2-3 years of experience integrating with REST APIs and custom connectors, and 6-7 years of experience working within Agile teams. Familiarity with Microsoft 365 tools such as SharePoint, Teams, and Excel is also needed.

Responsibilities

The Lead Automation & AI Engineer will build scalable enterprise solutions using Microsoft Power Platform, design copilots with Copilot Studio, and integrate with Azure AI Services. They will collaborate with product owners and stakeholders to translate requirements into working solutions, applying modern engineering practices. Responsibilities include establishing operational plans for the Automation Engineering team, developing and implementing new products and processes, and providing support to cross-functional teams. The role involves guiding and coaching other developers, performing code reviews, contributing to shared component libraries, and maintaining technical documentation. Additionally, they will develop and manage Power Platform pipelines, implement automated controls for AI governance, design custom connectors for external system integration, structure content for AI readiness, and ensure logging, monitoring, and telemetry are in place for performance tracking. The engineer will also partner with architects, analysts, and compliance leads to ensure traceable, secure, and scalable delivery.

Skills

Automation Engineering
AI
Microsoft Power Platform
Copilot Studio
Azure AI Services
Enterprise Solutions
Workflow Development
AI Governance

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.
Increased competition from companies like Liongard could impact market share.
Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).
The company integrates with hundreds of vendors, creating a robust ecosystem for users.
ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.
The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.
Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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