Network Engineer / Resident Engineer – LATAM at Hewlett Packard Enterprise

Heredia, Heredia, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Engineering or equivalent degree with 8+ years of relevant work experience
Ability to speak and write in English and Spanish fluently
Strong interpersonal skills
Presentation skills
Ability to work well with many levels of customer engineering and management

Responsibilities

Develop and maintain expertise on products deployed within the customer's network
Hold network information gathering workshops with the customer to understand existing network design and technical requirements for new deployments
Understand the customer’s organizational structure, network implementation, and support procedures, and drive network availability and sustainability
Carry out testing of new designs, features, and functionality in a laboratory environment and develop implementation plans
Validate patches and fixes to operating software in pre-production and live networks
Troubleshoot equipment and network problems, initiate and track TAC cases to resolution
Track Return Material Authorizations (RMAs) to problem resolution
Analyze network performance in terms of tickets, root causes, common causes, correlations, and trends
Manage network inventory and respective SW versions in terms of EoE (end of engineering)
Analyze technical bulletins and risks in the client’s installed base
Produce written summary reports of the status of design projects, equipment, and network problems on a regular basis
Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, reasons for problems, and workarounds/solutions
Assist the customer with the development and documentation of Network Operation Procedures
Support production environment products within the customer infrastructure
Peer with other employees in similar roles to share lessons learned and minimize risks for network upgrades or changes
Develop secondary skills in other products in the product portfolio

Skills

Key technologies and capabilities for this role

Network DesignNetwork TroubleshootingRoutingSwitchingOn-site SupportRemote SupportNetwork TestingCustomer Workshops

Questions & Answers

Common questions about this position

Is this a remote or hybrid position?

This role is designed as hybrid, with an expectation to work on average 2 days per week from an HPE office, combining on-site and remote work, and may require additional hours and on-call support.

What are the key responsibilities of the Network Engineer?

Responsibilities include developing expertise on deployed products, conducting network information workshops, troubleshooting issues, validating patches, analyzing network performance, tracking RMAs, and producing status reports for customers.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

What should I include in my application for this role?

Submit your resume in English, as applications in other languages will not be considered; highlight technical expertise in network support, troubleshooting, and customer-facing experience in LATAM.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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