Bilingual Referral Coordinator (Remote, Spanish Speaking)
Pair TeamSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Maternal and Infant Health, Digital HealthIndustries
Requirements
Candidates must possess excellent verbal and written communication skills, an eye for detail and efficiency, the ability to establish rapport with clients and external partners, and the ability to understand and follow new processes. Fluency in Spanish is required for this role.
Responsibilities
As a Referral Specialist, you will be responsible for documenting, enrolling, and matching referrals for doula care to doulas within the Pomelo Care doula network, educating clients on the benefits of doula care, conducting outbound calls and digital outreach to drive new client enrollments, documenting all incoming referrals and interactions in systems of record, matching clients with existing doulas, coordinating with health plan case managers and external healthcare providers to share updates on referrals, tracking, monitoring, and enrolling referrals, and managing inbound calls from potential clients and external partners to answer their questions and provide guidance.
Skills
Verbal Communication
Written Communication
Detail-Oriented
Efficiency
Rapport Building
Process Adherence
Digital Outreach
Client Enrollment
Documentation
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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