Multi Services Assistant at Williams

Leicester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Legal, Financial Services, Professional ServicesIndustries

Requirements

Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels
Well presented with a professional manner
Computer literate with good knowledge of all MS packages
Quick learner
Effective communicator at all levels, both written and oral
Hands on team worker
Attention to detail, ability to retain high levels of concentration
Ability to deal with urgent tasks in a timely and effective manner
Ability to multitask

Responsibilities

Efficiently and promptly answer client queries
Adhere to all Williams Lea policies and procedures
Interact courteously with clients and visitors, following company protocols
Maintain a professional and welcoming front desk presence
Assist with hospitality services, such as guest reception and refreshments
Ensure a positive experience for clients and visitors
Organise and maintain physical and digital files
Follow established procedures for document management
Retrieve and archive documents as needed
Assist with photocopying, printing, and other reprographic tasks
Ensure accurate reproduction of documents
Handle incoming and outgoing mail efficiently
Sort, distribute, and process mail according to company guidelines
Assist with administrative tasks as required
Collaborate with colleagues to meet service levels
Maintain a responsive and adaptable approach
Recognise and understand client needs and translate client requirements into responsive services
Foster positive relationships between Williams Lea and clients

Skills

Key technologies and capabilities for this role

Customer ServiceReceptionFront of HouseHospitalityAdministrative SupportReprographicsVisitor ManagementData Tasks

Questions & Answers

Common questions about this position

What is the pay rate for the Multi Services Assistant role?

The position offers an hourly pay of £12.24 per hour plus holiday pay.

Is this a remote position, or do I need to work onsite?

This is a fully onsite role based in Derby, with potential coverage of other sites if needed.

What key skills are required for this Multi Services Assistant position?

Key skills include outstanding customer service, ability to interact with diverse people, efficient handling of reception and queries, administrative support, reprographics, mail services, and document management.

What is the employment type and contract for this role?

This is a part-time, zero hours contract position with various shifts, often covering holidays and sickness at short notice across multiple UK sites.

What does the relief team do at Williams Lea?

The relief team provides flexible coverage for critical projects on client sites, working various shifts to ensure services are fully staffed, with tasks including front of house, hospitality, admin support, reprographics, mail, and document management.