Remote Revenue Cycle Phone Support & Billing Assistant at Luna Physical Therapy

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1 year of related experience
Strong attention to detail and time management skills
Positive attitude and eagerness to learn
Ability to work in a fully remote environment
Experience in healthcare billing, medical coding, customer service, or call center support
Organized, empathetic, and tech-savvy
Ability to learn and understand the basics of insurance billing (PPOs, HMOs, Medicare, Workers Comp)

Responsibilities

Answer inbound patient phone calls as they come in
Manage copay collections and communicate with other departments
Create and maintain billing ledgers for patients with specific requests for their insurances
Assist other teammates in larger projects as needed
Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp
Maintain industry-level working knowledge of medical billing occurring in Luna
Achieve daily, weekly, monthly, and quarterly goals to patient payments and supporting documentation
Perform ad-hoc tasks at manager's discretion
Review patient electronic communications and delegate as needed
Create partner cases daily
Post late cancels daily
Support admin functions and queue-based work for their sole job function (authorizations, insurance payment posting, etc.)

Skills

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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