Remote Revenue Cycle Phone Support & Billing Assistant at Luna Physical Therapy

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Physical TherapyIndustries

Requirements

Minimum of 1 year of related experience in healthcare billing, medical coding, customer service, or call center support
Strong attention to detail
Strong time management skills
Positive attitude and eagerness to learn
Organized, empathetic, and tech-savvy
Available for shift: 11:00 AM–7:00 PM EST / 10:00 AM–6:00 PM CST / 9:00 AM–5:00 PM MST / 8:00 AM–4:00 PM PST

Responsibilities

Answer inbound patient phone calls
Manage copay collections and communicate with other departments for needs/patient reach out
Create partner cases daily
Post weekly late cancels
Review patient electronic communications daily and delegate as needed
Create and maintain billing ledgers for patients with specific insurance requests
Assist teammates in larger projects as needed
Learn and understand basics of insurance billing (PPOs, HMOs, Medicare, Workers Comp) to support teams
Maintain industry-level working knowledge of medical billing in Luna
Support admin functions
Perform queue-based work (authorizations, insurance payment posting, etc.)
Achieve goals set by management (daily, weekly, monthly, quarterly) for patient payments and supporting documentation
Perform ad hoc tasks at manager's discretion

Skills

Key technologies and capabilities for this role

Healthcare BillingMedical CodingCustomer ServiceCall Center SupportCopay CollectionsInsurance VerificationAccount ManagementBilling LedgersPatient Communications

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position where you can work from anywhere in the U.S.

What benefits does Luna offer?

Luna offers Paid Time Off with holidays, as well as medical, dental, and vision benefits.

What experience or skills are required for this role?

The role typically requires a minimum of 1 year of related experience in healthcare billing, medical coding, customer service, or call center support, along with strong attention to detail, time management skills, and a positive attitude with eagerness to learn.

What is the company culture like at Luna?

Luna has a mission-driven culture focused on improving patient care, with supportive leadership and a team environment where you contribute to accessible, high-quality healthcare.

What makes a strong candidate for this position?

Ideal candidates are detail-oriented problem solvers who are organized, empathetic, tech-savvy, and have experience in healthcare billing or customer service, with a positive attitude and eagerness to learn.

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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