Mitarbeiter:in im Kundenservice at Remitly

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Tax, Business InformationIndustries

Requirements

Abgeschlossene kaufmännische Ausbildung oder ähnliche Qualifikation
Erfahrung im Kundenservice oder in einer ähnlichen Position (von Vorteil)
Ausgezeichnete kommunikative Fähigkeiten und freundliches Auftreten
Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse von Vorteil
Fähigkeit mit anspruchsvollen Kund:innen umzugehen und Konfliktsituationen zu lösen
Organisationstalent und die Fähigkeit in einem schnelllebigen Umfeld effektiv zu arbeiten
Gute Kenntnisse in den gängigen Office-Anwendungen und CRM-Systemen

Responsibilities

Bearbeitung von Kundenanfragen, -beschwerden und -problemen via Telefon, E-Mail oder Live-Chat
Bereitstellung umfassender Produktinformationen und Lösungen für Kundenanliegen
Gewährleistung einer zeitnahen und professionellen Kundenkommunikation
Pflege und Aktualisierung von Kundendatenbanken
Identifizierung von Kundenbedürfnissen, um etwaige Trends zu erkennen
Zusammenarbeit mit anderen Abteilungen, um Kundenanliegen effektiv zu lösen
Vertretung des technischen Supports

Skills

CRM

MS Office

Live Chat

Email Support

Telephone Support

Customer Database Management

Problem Solving

Conflict Resolution

Communication

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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