Mid Market Account Executive - Contact Center

Texas, United States

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$105,800 – $211,700Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Cloud ComputingIndustries

Requirements

Candidates must have experience in Telephony Contact Center Sales and experience leading others with product/services training, demo and sales guides, and learning and training materials. Proficiency in utilizing Customer Relationship Management (CRM) tools is also required.

Responsibilities

The Account Executive will qualify leads, perform needs assessments, and engage technical resources. Responsibilities include creating and delivering client presentations and proposals, coordinating quarterly business reviews, and utilizing solution-selling and value-selling techniques to close sales. The role involves developing business within existing accounts, managing complex sales situations, and partnering with sales Account Executives to upsell current customers and assist in closing potential customers. Additionally, the Account Executive will develop go-to-market co-sell strategies with internal Zoom teams, alliance partners, and channel partners, and work strategically with management to deliver forecasts, identify opportunities and challenges, and provide recommended solutions.

Skills

Contact Center Sales

Solution Selling

Value Selling

CRM

Sales Presentations

Needs Assessment

Go-to-Market Strategy

Upselling

Forecasting

Telephony

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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