Metro Service Manager - Phoenix / Tucson

The Metro Service Manager will serve as the primary point of contact for assigned clients, ensuring their needs are met with urgency and professionalism. This role involves responding to and resolving complex client inquiries by leveraging internal resources and collaboration. The manager will lead and manage the implementation of new business from contract signing through launch, maintaining client communication throughout the process. They will act as a trusted advisor by staying updated on evolving products and services, gathering and analyzing feedback on ride experiences to identify improvement opportunities, and implementing service enhancements. The role also includes collaborating with cross-functional teams to address systemic issues affecting client satisfaction, partnering with Customer Support Specialists to resolve real-time issues and deliver optimization reports, conducting client meetings to strengthen relationships and ensure best practice adoption, and driving the strategic planning and execution of business reviews.