Metro Service Manager - Michigan / Wisconsin

Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Biotechnology, LogisticsIndustries

Requirements

Candidates should have over 5 years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment. They must possess strong communication skills, both written and verbal, with the ability to present insights and solutions effectively. Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes is essential. A willingness to travel 10-20% is also required.

Responsibilities

The Metro Service Manager will serve as the primary point of contact for assigned clients, responding to and resolving complex inquiries with urgency and professionalism. They will lead the implementation of new business from contract signing through launch, acting as a trusted advisor by learning about evolving products and services. Responsibilities include gathering and analyzing feedback to identify improvement opportunities, collaborating with cross-functional teams to address systemic issues, and partnering with Customer Support Specialists to resolve real-time issues while delivering optimization reports. The role also involves conducting client meetings to strengthen relationships and driving strategic planning for business reviews.

Skills

Client Relationship Management

Issue Resolution

Service Delivery

Operations Management

Problem-Solving

Cross-functional Collaboration

Customer Support

Client Communication

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees