Senior Customer Success Manager
hive.co85,000 - 110,000 CAD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, along with at least 3 years of experience in customer success or a related role, and a strong understanding of customer relationship management principles. Demonstrated ability to think on one's feet and find creative solutions to member issues is essential, as is the capacity to work independently and collaboratively.
Responsibilities
The Member Success Coordinator will be responsible for responding to member tickets within 30 minutes, proactively engaging members to reduce churn and increase member delight, serving as the voice of Honey Homes to members by building relationships and resolving inquiries empathetically, partnering with the Handypeople and Operations teams to triage requests and support visit pre-scoping, supporting the development and testing of product solutions aimed at increasing member delight and workflow efficiency, executing against performance metrics such as SLA, proactively identifying at-risk members and providing extra support, leading and supporting projects that improve internal processes, and collaborating across teams to turn member insights into better tools, policies, and processes.
Skills
Customer Success
CRM
Problem-Solving
Communication
Relationship Building
Ticket Resolution
Churn Reduction
Process Improvement
Project Management
Pear VC
Venture capital firm for early-stage startups
About Pear VC
Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,738.4MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine LearningIndustries
51-200Employees