Job Description: Network Team Support Specialist

Location Type: Remote

Position Overview

Dane Street is seeking a dedicated Network Team Support Specialist to provide crucial support to the Network Team's recruiting efforts and the physician onboarding process. This role involves managing physician agreements, initiating credentialing, maintaining physician profiles, negotiating terms, coordinating exam space, and handling inbound calls for the Network team. Success at Dane Street hinges on individual and team contributions, fostering a positive environment that prioritizes client satisfaction and results.

Major Duties & Responsibilities

Physician Onboarding Process

• Coordinate with the Network (recruiting) team.
• Compose Dane Street agreements and paperwork for onboarding doctors.
• Issue agreements for signature via DocuSign, logging and monitoring for completion.
• Initiate credentialing tickets, logging and monitoring for profile completion.
• Conduct thorough reviews of physician profiles for accuracy and completeness.

Physician Panel Maintenance

• Manage physician panel updates.
• Secure updated documents, applications, and agreements as needed.

Physician Training Coordination

• Coordinate, monitor, log, and report on the training of new physician panel members.
• Provide dictation/AccessDS instructions and assist with related inquiries.
• Assist physicians with inquiries and coordinate with all departments to provide responses.

Exam Location Space

• Source, procure, schedule, and manage exam location space.
• Maintain a database of available locations and resources.
• Coordinate with finance/accounting to ensure vendor setup, maintenance, and payment terms for exam location vendors.

Network Department Calls

• Answer incoming calls, assist callers, and route calls to the appropriate department/team member.
• Negotiate fees and volumes with reviewers as necessary to fulfill organizational and client requirements.
• Collaborate with reviewers to enhance peer engagement rates, ensuring active and productive participation.
• Act as a physician liaison by assisting with:
  • Payment inquiries
  • Addressing panel or system-related questions
  • Providing training clarifications
  • Managing changes
  • IT-related issues to guarantee an uninterrupted reviewer experience and support
• Designate physicians as Out-of-Office to indicate unavailability.
• Compile and maintain specialty/client sub-panels customized to meet coverage needs.

Other Duties

• Perform other duties and special projects as assigned and based on business needs.

Requirements

Education/Credentials

• An Associate’s Degree or Bachelor’s Degree is preferred.

Job-Relevant Experience

• Physician recruitment experience in a Healthcare/Insurance setting or equivalent transferable skill set.
• Business experience in a healthcare and/or insurance setting is preferred.

Job-Related Skills/Competencies

• Working knowledge of physician networks, recruitment, medical specialties, and terminology.
• Strong negotiation skills.
• Excellent communication skills.
• Critical thinking abilities.
• Strong organizational skills.
• Ability to manage time efficiently and meet specific deadlines.
• Computer literacy and typing skills are required.

Working Conditions/Physical Demands

• Ability to perform required job duties, which may include lifting, bending, and traveling.
• Ability to work for long periods sitting and performing computer work.

Work From Home Technical Requirements

• Must supply and support their own internet services.
• Maintaining an uninterrupted internet connection is a requirement of all work-from-home positions.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family.