Member Specialist at Walmart

Stafford, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Complies with company policies, procedures, and standards of ethics and integrity
Uses policies, data, and resources to complete work assignments and priorities
Collaborates with managers, coworkers, customers, and other business partners
Identifies priorities, deadlines, and expectations
Communicates progress and information
Determines and recommends ways to address improvement opportunities
Adapts to and learns from change, difficulties, and feedback
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace culture of belonging
Builds strong and trusting relationships
Communicates with impact, energy, and positivity
Helps develop and mentor others
Recognizes others' contributions and accomplishments
Maintains and promotes highest standards of integrity, ethics, and compliance
Models Walmart values
Holds oneself and others accountable
Delivers results while putting the customer first
Makes decisions based on reliable information
Balances short- and long-term priorities
Displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience
Drives continuous improvements
Is open to and uses new technologies and skills
Supports others through change

Responsibilities

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs
Assists members with purchasing decisions and locating merchandise
Maintains self-checkout area, resolves member issues and concerns, promotes Sam's Club products and services
Provides guidance and support to members regarding self-service technology
Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
Assists members with transactions utilizing self-checkout area
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
Maintains paperwork, logs, and other required documentation
Executes emergency response procedures
Ensures compliance with company security and safety practices
Assists with the training of Member Frontline Service associates on company processes and procedures
Teaches new technology and tool functionality
Delivers new program rollout training
Provides continuous learning and process improvement opportunities
Implements related action plans using the Open Door Policy
Applies policies in executing business processes and practices

Skills

Customer Service

Merchandise Handling

Self-Checkout Support

Payment Processing

Returns Management

Loss Prevention

Membership Services

Employee Training

Security Procedures

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters

1962Year Founded

$5,515MTotal Funding

IPOCompany Stage

Financial Services, Consumer GoodsIndustries

10,001+Employees

Member Specialist at Walmart

Requirements

Responsibilities

Skills

Walmart

About Walmart

Benefits

PTO: Paid vacation, sick time, personal time and holiday time

10% discount on regularly priced general merchandise and fresh fruits and vegetables

6% 401(k) match to all employees, including hourly workers, after one year

Roth IRA available

Associate Stock Purchase Plan

maximum and eligible preventive care covered at 100%

Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.

Amazon's grocery delivery expansion threatens Walmart's market share.

Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.

The company offers a wide range of products at consistently low prices.

Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.

Robotics integration in distribution centers boosts operational efficiency.

Culturally themed product lines attract diverse customer segments.

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