[Remote] Care Workflow Analyst at ibotta

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Performance Marketing, Retail TechnologyIndustries

Requirements

Candidates must have knowledge and experience in all Ibotta Care workflows, strong problem-solving and analytical skills, excellent written and verbal communication abilities, and a demonstrated ability to work collaboratively in cross-functional environments. A decision-making expert with 6 months of Care Leadership Supervisor experience is also required. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

The Care Workflow Analyst will serve as the subject matter expert for all Ibotta Care workflows, providing guidance on best practices and processes. They will collaborate with cross-functional teams to ensure workflows are accurate and up to date, review and validate documentation for accuracy and compliance, and identify gaps in processes, tools, or knowledge to recommend improvements. This role will also support projects and initiatives with expert analysis and recommendations, and act as a liaison between technical teams, leadership, and stakeholders for clear communication.

Skills

Workflow analysis

Process improvement

Documentation

Problem-solving

Analytical skills

Communication

Cross-functional collaboration

Leadership

ibotta

Shopping rewards app for cash-back offers

About ibotta

Ibotta operates a shopping rewards app that connects brands with millennial consumers by offering cash-back rewards for purchases. Users earn cash back by shopping at partner retailers, which encourages them to shop more often and spend more. Brands and retailers collaborate with Ibotta to promote their products through targeted advertising within the app, especially during major shopping events like Black Friday. Ibotta generates revenue by charging these brands for featured placements and marketing campaigns designed to increase sales velocity and conversion rates. The company aims to enhance brand awareness and drive incremental sales for its clients, making it a significant player in the retail and consumer goods market.

Denver, ColoradoHeadquarters

2012Year Founded

$58.4MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Parental leave

Onsite gym

Dinner perk

Healthcare coverage

Culture club

401(k) match

Team wide bonus

Flexible time off

Equity

Lifestyle spending account

Risks

Increased competition from platforms like Rakuten and Honey could dilute market share.

Reliance on major retailers means disruptions could significantly impact revenue.

Rapid expansion in Denver may lead to increased operational costs and financial strain.

Differentiation

Ibotta offers cash-back rewards, incentivizing frequent shopping and larger purchases.

The Ibotta Performance Network delivers coordinated promotions across multiple platforms.

Ibotta connects brands with millions of millennial consumers, enhancing brand awareness and sales.

Upsides

Ibotta's user base grew by 158%, indicating strong consumer engagement.

Partnerships with major retailers like Walmart and Instacart boost Ibotta's market reach.

Winning the MarTech Breakthrough Award highlights Ibotta's innovation in performance marketing.

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