Manufacturing Success Manager at First Resonance

Los Angeles, California, United States

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$105,000 – $135,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Bachelor's degree in Business Administration, Marketing, Engineering, or related field
Proven experience in a customer-facing role, such as customer success, account management, or sales
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
Solid understanding of manufacturing processes and familiarity with industry trends and challenges
Experience working with software-as-a-service (SaaS) products is highly desirable
Excellent problem-solving abilities and a proactive, solution-oriented mindset
Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
Willingness to travel occasionally to visit client sites as needed

Responsibilities

Customer Onboarding: Project manage the onboarding process for new clients, ensuring a smooth transition and successful implementation of our software solutions into their manufacturing workflows
Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities
Product Adoption: Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they are maximizing the value of our solutions
Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance, ensuring their feedback is heard and incorporated into product development and improvement efforts
Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling
Issue Resolution: Act as a liaison between customers and internal technical support teams to facilitate the timely resolution of any issues or concerns raised by clients
Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our products and capabilities, empowering them to leverage our solutions effectively

Skills

Customer Onboarding

Project Management

Relationship Management

Product Adoption

Customer Advocacy

Contract Renewals

Issue Resolution

Client Training

Manufacturing Workflows

Stakeholder Management

First Resonance

Manufacturing software platform for hardware production

About First Resonance

First Resonance provides a manufacturing software platform called ION, which is designed to improve the production process for hardware companies. The platform allows engineers and technicians to navigate through various production steps easily, capturing comments, attaching files, and sharing feedback in real-time. ION integrates multiple aspects of manufacturing, including purchasing parts, managing inventory, and overseeing the supply chain, ensuring high-quality production and compliance with regulatory standards. Unlike its competitors, First Resonance focuses on creating a user-friendly interface that enhances collaboration and visibility throughout the manufacturing process. The company's goal is to help hardware companies, from startups to large enterprises, achieve faster and more efficient production while maintaining high standards of quality.

Los Angeles, CaliforniaHeadquarters

2018Year Founded

$17MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Industrial & ManufacturingIndustries

11-50Employees