Senior Project Manager (Customer Success) - Remote at PayNearMe

Santa Clara, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7+ years of Project Management or Customer Implementation experience
Excellent analytical and problem-solving skills
Very strong verbal and written organizational, presentation and communication skills
Ability to juggle multiple projects, scope changes and tight deadlines
Familiarity with project management tools such as JIRA, Asana, Wrike, Confluence Wiki
Knowledge of Agile and Waterfall project methodologies, Scrum
Proficiency in Excel or Google Sheets
Ability to work independently and be self-motivated

Responsibilities

Developing and executing large complex projects from start to finish
Managing customer implementations from start to finish
Communicating with internal and external customers through the project process
Translating requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
Managing the team in meeting implementation goals on time
Leading external and internal stakeholder meetings
Identifying external or internal risks, and driving mitigation plans to project completion
Coordinating and driving issue escalation and resolution
Adjusting the plan due to changes in scope and/or schedule
Anticipating and mitigating potential project issues

Skills

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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