Manager Technical Service at Stryker

Riyadh, Riyadh, Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience)
Minimum 8 years of relevant industry experience in technical service, operations, or engineering
At least 5 years of people management experience, preferably in a matrixed, global organization
Proven ability to lead cross-functional teams and collaborate with senior stakeholders
Demonstrated experience in driving service contract growth and managing complex business relationships
Strong financial acumen, including managing budgets and P&L statements
Fluent in English and Arabic
Must be able to travel up to 40% of the time within the region
Ability to work in varied environments, including repair centers, hospitals, and corporate offices
Must be able to manage time, stress, and complex cross-functional interactions effectively
Preferred
MBA or advanced degree in business, engineering, or management
Experience of transitioning from an indirect to direct model

Responsibilities

Provide strategic & commercial leadership
Own and lead commercial and operational service strategy across the region
Drive ProCare services contract growth through collaboration with Sales and Marketing teams
Ensure service offerings are positioned, marketed, and priced effectively across regions
Represent the ProCare business within regional steering committees and leadership teams
Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales
Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery
Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies
Ensure consistent messaging and execution of service programs aligned with corporate objectives
Use data-driven decision-making to identify and implement continuous improvement initiatives
Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization
Provide direct leadership, coaching, and support to regional service managers and high-potential team members
Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development
Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations
Manage regional service financials, including budgeting, forecasting, and P&L performance
Identify cost-control and revenue-generating opportunities aligned with fiscal objectives

Skills

Strategic Leadership

Service Strategy

Contract Growth

KPI Monitoring

Talent Management

Performance Management

Budgeting

P&L Management

Data-Driven Decisions

Cross-Functional Collaboration

Customer-Centric Culture

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees