Responsibilities

The Manager, Technical Account Services will lead, mentor, and manage a team of Technical Account Managers, ensuring successful client outcomes and satisfaction through effective engagement delivery. They will engage with executive-level client stakeholders to understand and address their needs, refine methods to maximize client value and drive peak health within their Pendo experience, and collaborate closely with sales and customer success teams to enhance the customer experience. This role will also monitor and improve engagement levels and value delivery, providing feedback and recommendations for enhancement, address and resolve risks, issues, and escalations, assist with scheduling and coordination of client engagements, foster an environment of employee engagement and delivery excellence, contribute to the growth of the TAM organization through strategic projects, and partner with Sales to promote TAM services to new and existing customers.