Director of Technical Account Management

Position Overview

At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. We empower companies to tackle seemingly insurmountable challenges and achieve what’s never been done before. That’s why we developed the world’s leading real-time database—powering mission-critical applications for the most innovative, category-disrupting organizations.

Aerospike enables extreme-scale, real-time applications that:

• Fight fraud in microseconds.
• Drive dramatic increases in shopping cart size.
• Power global digital payments.
• Deliver hyper-personalized user experiences to tens of millions.

Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair trust Aerospike as the foundation for their future. They rely on us to act in the moments that matter.

Headquartered in Mountain View, California, with offices in London, Bangalore, and Tel Aviv, Aerospike is the uncontested leader in next-generation, always-on, hyperscale data solutions. Unlike legacy NoSQL systems, our patented Hybrid Memory Architecture unlocks today’s hardware to deliver unimaginable performance and value for the most demanding data workloads—from the edge, to the core, to the cloud.

If you're ready to shape the future of data, join us.

The Director of Technical Account Management is a senior customer success leader with previous experience working with a highly technical product suite. With a high degree of autonomy and minimal supervision, this role is responsible for driving Onboarding, Adoption and Expansion globally by directly engaging with customers, partners, and internal teams to deliver customer outcomes and value realization based on Aerospike’s real-time data platform.

This is a highly impactful post-sales client-facing role that demands fluency in strategic leadership, account engagement, customer advocacy, and cross-functional collaboration. The Director is expected to guide program strategy and is crucial for ensuring customer success, driving revenue growth, and maintaining strong, long-term client relationships. The Director serves as a key program advisor during both pre-sales and post-sales phases, setting the vision and strategy for the TAM department, aligning it with overall business goals and customer needs.

Key Responsibilities

Strategic Leadership & Team Building

• Establish and lead the global TAM function to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
• Own and deliver traditional customer success metrics including monthly reporting, critical incident management, customer health, and customer satisfaction benchmarks.
• Define and implement scalable processes, tools, and best practices to ensure an exceptional and consistent customer experience.
• Foster a culture of customer obsession, innovation, and proactive problem-solving within the organization.

Customer Engagement & Success

• Act as a trusted technical advisor to executive stakeholders and technical decision-makers at Fortune 500 companies across industries (Finance, Telco, AdTech/MarTech, Retail/E-commerce).
• Own the customer journey, covering onboarding, adoption, and ongoing success ensuring measurable business outcomes for customers.
• Act as a trusted executive sponsor and strategic advisor to Aerospike’s most critical and high-profile customers, ensuring alignment between their objectives and Aerospike’s solutions.
• Drive proactive customer health monitoring, leveraging analytics to anticipate challenges and deliver timely interventions.

Cross-Functional Collaboration

• Partner closely with Sales and Sales Leadership to develop strategic account plans that prioritize customer outcomes, retention, and upsell opportunities.
• Partner with Sales and Sales Leadership on business reviews ensuring customers gain continuous value from their investment.

Requirements

• Previous experience working with a highly technical product suite.
• Experience in a senior customer success leadership role.
• Fluency in strategic leadership, account engagement, customer advocacy, and cross-functional collaboration.

Application Instructions

• [Information not provided in the original description]

Company Information

• Company: Aerospike
• Headquarters: Mountain View, California
• Offices: London, Bangalore, and Tel Aviv
• Mission: To unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.
• Technology: Patented Hybrid Memory Architecture for extreme-scale, real-time applications.
• Clients: Industry leaders like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, and Wayfair.