Senior Manager, IT Operations
Webflow$130,000 - $206,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information TechnologyIndustries
Requirements
Candidates must possess a Bachelor's degree in Business, IT, or a related field, with over 15 years of progressive experience in IT organizations. Expert-level proficiency in IT service management, strong business acumen, operational excellence expertise, and excellent stakeholder management and executive communication skills are required. A proven track record of leading lean transformations and a deep understanding of IT operating models and lean practices are essential. Bonus points include ITIL or Lean Six Sigma certification, experience in technology product operations, demonstrated success in IT transformation initiatives, and a strong background in customer relationship management.
Responsibilities
The Product Operations Lead will orchestrate the evolution of the IT operating model within a federated structure, driving operational excellence and service delivery across the global IT organization. This role involves leading the transformation of the IT operating model using lean methodologies, partnering across federated IT teams to drive product-centric transformation, and establishing strategic customer relationships. Responsibilities also include orchestrating the intake and prioritization of enterprise-wide IT initiatives, developing and implementing IT service management frameworks, and driving continuous improvement through value stream mapping and lean principles to guide the organizational shift from a project to a product mindset.
Skills
Product Operations
IT Operating Model
Lean Methodologies
Service Delivery
Customer Experience
Value Stream Mapping
IT Service Management
Product-Centric Transformation
Cybersecurity
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
Risks
Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.
Differentiation
CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.
Upsides
Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.
Related Jobs
RemoteRemoteStrategy & Operations Director
Centivo$150,000 - $200,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteHead of Account Management
AtticusSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteApplied Research Lead, Model Scaling
RunwaySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSenior Product Operations Manager
Omada HealthSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteDirector, Operations - DDC Global Operations
Dandy$177,600 - $222,000/year
- Full Time
- Expert & Leadership (9+ years)
RemoteIT Tech Lead II
World KinectSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteDelivery Principal
LirioSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteDirector of IT
HeadwaySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteEnterprise Transformation Lead
HumanaSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteHead of Product
StairwellSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteLead, IT Portfolio Management
HumanaSalary not specified
- Full Time
- Expert & Leadership (9+ years)