Product Operations Intern

Instawork's vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

At Instawork, our labor marketplace tech company, we believe that even in the age of AI, the core of success comes down to good people doing honest work. To empower these individuals and ensure our technology truly serves them, we're seeking a curious and driven Product Operations Intern to help us operationalize our intelligent product features, ensuring they deliver value and efficiency to our users. This is a fantastic opportunity to grow your career at the intersection of product, data, and user experience.

To help us evaluate your skills in a hands-on context, you will receive an email invitation to complete a practical case study upon applying to this role. Completion of this case study is required to be considered for the internship.

Who You Are:

• Currently enrolled in an undergraduate program with a strong interest in product operations.
• A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle.
• Curious about AI: You don't need to be an expert, but you're an enthusiast interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
• Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis.
• A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
• Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important.
• Collaborative & Hands-On: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.

What You'll Do:

• Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
• Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.
• Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
• Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
• Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Nice To Have:

• Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.
• Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
• Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
• Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

Our Values:

• Empathy, Trust & Candor
• We put