Associate Strategic Program Manager

Position Overview

• Location Type: Hybrid
• Employment Type: Full-time
• Salary: Not specified

Fictiv exists to enable hardware innovators to build better products, faster. Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

This role will support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality. You will collaborate cross-functionally with Sales, C&DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal process improvement and enhance the overall customer experience.

Areas of Responsibility

• Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service.
• Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes.
• Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements.
• Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction.
• Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards.
• Support customer change requests and project updates on multiple platforms (external and internal).
• Ability to travel 10% annually in the U.S. for Customer onsites, team meetings, trade shows, conferences, etc.
• All employees are expected to maintain and contribute to the QMS.

Requirements

• Education: Bachelor’s degree in Mechanical, Manufacturing or Industrial Engineering
• Experience: 1-2 years of related experience OR 3+ years of manufacturing operations experience.
• Skills:
  • Detail-oriented
  • Strong organizational skills
  • Program management skills
  • Time management skills
  • Excellent verbal and written communication skills
  • Ability to prioritize and manage multiple tasks
  • Experience working with diverse, cross-functional global teams (a plus)
  • Proactive self-starter passionate about learning, continuous improvement, and driving operational success.

Desired Traits

• Experience working with global manufacturing sites in a customer-facing role (preferred).
• Familiarity with ITAR and EAR regulations, particularly ECCN classifications such as 9A515, is preferred.
• Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred.

Company Information

Fictiv is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software.